Refund Policy

In the event, a Cash Game is canceled by wintezz due to any reason, including but not limited to any glitches technical or otherwise at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:

Transactions to transfer money to your wallet cash account are made through third-party payment gateways. It is important to note here that COMPANY NAME. Ltd. is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateway.

We do have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed, and the money credited back to your payment instrument.

In regard to cases of accidental or erroneous cash credits to any party, user or company, either of the parties can independently request for a refund within two working days of initiating the transaction.

Wintezz will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.

For further clarity and information regarding our cancellation policy you can always reach out to wintezz.com